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Originally Posted by SB3100
Skulk back........Not sure if you know about the diconnection process but you have to give the 30 days notice, my disconnection and reconnection was within the 30 days so I was still a paying customer, but the point is that there is still a issue with poor service on the cable modem (even though I have now reduced it to 512k) also during all my telecomms with them they still did not process the order for the number re-port untill the following week, the normal process for number re-port once the number has been made available is 1 - 6 hours depending on how busy they are and what frame of mind they are in.
In reality I think it was too much for the people they employ to understand that a NTL number was comming back to NTL.......they probably do not get the training to address something like this, because it is such a rarety when it happens 
*disclaimer....no offence intended to those that do try and make things better for their customers
Edit: Derogatory term edited out. |
I fully understand the notice period, yes. Your number will have been released for porting. If you then do a reversal, the number that has been released then has to be released back from the subscribed to provider, who you then gave notice to in order to make this happen.
Looking at the timescale in your earlier post, all this occurred leading up to, and including the 4 day Easter 2 Bank Holiday weekend. A standard number port takes 10 days - an aborted one to revert back would take 20, add on the 4 day weekend - hopefully that explains things, and now you are a customer again, this will make it better.