What should hopefully be the final update on this................
- Still haven't had any replies to any of the multitude of emails I've sent to various Overclockers email addresses.
- I wrote a very long & detailed email to Trading Standards (sent it to two offices - the Cambridge one, as that's where I live, & the Stoke one, as that's where OCs UK is based). First person I spoke to said I had a case, & that someone else would contact me. Second person I spoke to said that..."sorry, it's a civil matter. we have no power over this. You'd have to take them to the Small Claims Court, which wouldn't really be worth it, as that would cost you more than the final amount they still owe you."
So, I once again tried to phone Overclockers (as they don't reply to my emails)...
Phoned a few times from work (support line is shut by the time I get home). No answer. On hold for ages....
Phoned again today...on hold on the support line as usual. Gave up & tried the sale line, despite them telling me previously "we can't handle that - phone support".
Eventually got through to the sales line. Explained things once again. The guy on the phone (who also happens to be one of the same people who answer the support line, on the odd time it does answer), begrudgingly agreed to refund the final amount (seeing as they had actually agreed to do that 2 weeks ago - in 3 seperate emails & 1 phone call).
So. A result at last. I now have all my money back
Although, also decided to check out what rate the support line is (something I should have done ages ago). It's an 0871 number, which is apparently, I now belatedly found out, 10p/min. Good job I made most of my calls to it from work, lol.
[Strangely, the sales line (staffed by the same people it seems) is a normal 0870 national rate number. Phone sales, pay 3/2/1p per min, get through eventually. Phone support, pay 10p/min, be on hold for half an hour or more, & eventually, maybe, get through, to the same person as if you'd phoned sales.]