Cable Forum - View Single Post - Word To Ntl Billing And Debt Collection Dept.

Florence · 17-04-2004, 11:28

Hello Nitro

And Welcome to the forums.

I had a problem not so long ago with large bills and I seemed to hit a brick wall with CS and credit control. I came on the old .com site and recieved help that allowed me to catch up with the arrears over a few months..

You need to get above the CS and Credit control if you approach them right they will help as in the end they only want the bills paid. I have noticed that there could be problems with billing while they are moving over to harmony. I also fear tht the reduction of staff will create problems if harmany has any hiccups or fails to deliver the promises..

I can only see two ways one speak and work out a deal to pay that suits you and is acceptable to them or move over to BT and another supplier for BB.

Good luck I am sure if someone who works for NTL would pm you offering to try and help you wou.d accept this without having a go at the person. What you have to remember is the people you talk to are only following company policy and you have to get to the managment to get changes.

17-04-2004, 11:28	#29
Florence Inactive Join Date: Jun 2003 Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM. Posts: 4,004	Re: Word To Ntl Billing And Debt Collection Dept. Hello Nitro And Welcome to the forums. I had a problem not so long ago with large bills and I seemed to hit a brick wall with CS and credit control. I came on the old .com site and recieved help that allowed me to catch up with the arrears over a few months.. You need to get above the CS and Credit control if you approach them right they will help as in the end they only want the bills paid. I have noticed that there could be problems with billing while they are moving over to harmony. I also fear tht the reduction of staff will create problems if harmany has any hiccups or fails to deliver the promises.. I can only see two ways one speak and work out a deal to pay that suits you and is acceptable to them or move over to BT and another supplier for BB. Good luck I am sure if someone who works for NTL would pm you offering to try and help you wou.d accept this without having a go at the person. What you have to remember is the people you talk to are only following company policy and you have to get to the managment to get changes.