[Hell Fighter]

Originally Posted by NitroNutter

Points:
1. Funny how this site, a short while after re-opening as .co.uk reported NTL in 50 odd mill of black money instead of the usuall 30+ mill of red. So sorry if I was mis informed but that happened here on the news portal. Not my fault. It was also mentioned at the time how 2 directors gave themselves sum juicy bonus for their endeavors and achievements. If i read this wrong sorry.
some 3 billion in the red now I hear, better not be trading against UK company trading law on debt and insolvency.

It's called Chapter 11 which ntl successfully emerged from last year.

Originally Posted by NitroNutter

3.why if a cable bill is fixed is standing order not satisfactory for NTL ?
DD = open/blank cheque, perhaps its because NTL have full control of it, unless you cancel it.
standing order is more customer controlled and fixed.

ntl don't offer cable television on its own, it's bundled with a telco line - with telephone calls can you explain how a cable bill can ever be guaranteed to be fixed?

If you want a standing order, then this is entirely your fault it hasn't been setup yet. To setup a standing order, you would contact your bank and setup a monthly standing payment to ntl, not the other way round - you can do this with any company.

Originally Posted by NitroNutter

4. best way to pay is credit card, 5 days to be allocated?? complete lies, maybe 5 days from payment date to leave your bank account if you check your statement, but all to often NTL have it sat on their system for weeks before its allocated.
Since the recent changes in ntl billing system there system has got worse.

I suppose this would vary from region to region, in my region it does take 24 hours for a CC payment to show on an account.

Originally Posted by NitroNutter

Fact I recieve my bill almost every month between the 12th-16th, (seems more like the 16th recently), This bill takes approx 7 days to get to me? meaning its despatched around the 9th. I pay within 1 7-10 days of bill receipt = 26th at latest, 5 days to recieve and allocate = 1st latest depending on the month . Now after these recent billing changes NTL made this payment has never shown on the bill, it shows the previous months payment instead. So 5 days is a joke.
Fact a due ammount is not due till a client recives an invoice/bill for due ammount. so if DD customers is not due till 10 days after bill arrival how can a non direct debit customer be way overdue by the time a bill arrives?
NTL's old billing system:
I used to get my bill usually before the 10th, I would usually pay within 7-10 days, that paymeny allways showed on net bill. So what has gone wrong. Bad service rebates have allways took 4-6 weeks to allocate, why? thats is money that doesnt need any transfering its allready on NTL system. Perhaps its because NTL hope to lose the rebate, this has happened so I advise yuo to check any rebates definatly got allocated.

Sorry to hear about the experience you've received with ntl - have you spoken to a supervisor or a team manager to try to resolve your issues?

Originally Posted by NitroNutter

NTL is one of the only utility companies that charge in advance, for a service that may not arrive at all, arrive spasmodically or I will admit is generally there, however iv had a few outages from NTL's fault that have taken upto 6 weeks to rectify. I mean it took them 3 weeks to change a cable modem that was DOA, and if I hadnt rang them several times a week I think I would still be waiting to day for a replacement. Why because NTL do not train there staff properly, many do not know correct procedure, In tech in billing and in sales. There fortunately are some who do know their job so eventually NTL may just get it right, seems it will allways be eventually tho.

I'm a customer of the following companies (amongst others):

BT, Sky, ntl, Freedom2Surf, Orange, British Gas.

They all charge in advance, so good luck finding a telco/tv/internet providor who you won't be paying in advance

Originally Posted by NitroNutter

Again for a company to do this anyway when they have no credit agreement with me would be illegal. Dont pipe on about contract, NTL do not have one with me. they have never put in writing their terms of service so nothing exists.

So, you're illegally stealing services which you don't have a contract to receive?

Originally Posted by NitroNutter

If you feel I have no right to such feelings or voicing them, then thats your choice, and if you have that attitude and work for a company such as NTL then we know exactly why such companies are in such a poor state.
Now if you feel from my 2 or 3 posts in this thread you have been personally attacked by myself then i pity you, I started the thread and was retorted against as being incorrect. that is fine as that is your opinion, but now it seems Im not entitled to further post my opinion that the person who quoted me is incorrect with their retort and explain why as others have also done in this thread. One thing is for sure I DID NOT START THE QUOTING others as incorrect.

As a customer, you do have the rights to voice your concerns. As readers of this messageboard, others have the right to correct you and also respond to you.