[NitroNutter]

Points:
1. Funny how this site, a short while after re-opening as .co.uk reported NTL in 50 odd mill of black money instead of the usuall 30+ mill of red. So sorry if I was mis informed but that happened here on the news portal. Not my fault. It was also mentioned at the time how 2 directors gave themselves sum juicy bonus for their endeavors and achievements. If i read this wrong sorry.
some 3 billion in the red now I hear, better not be trading against UK company trading law on debt and insolvency.
2. I specifically said dont say dd mainly because dd only suits those who have more fortune than those on tight budgets.
3.why if a cable bill is fixed is standing order not satisfactory for NTL ?
DD = open/blank cheque, perhaps its because NTL have full control of it, unless you cancel it.
standing order is more customer controlled and fixed.
4. best way to pay is credit card, 5 days to be allocated?? complete lies, maybe 5 days from payment date to leave your bank account if you check your statement, but all to often NTL have it sat on their system for weeks before its allocated.
Since the recent changes in ntl billing system there system has got worse.

Fact I recieve my bill almost every month between the 12th-16th, (seems more like the 16th recently), This bill takes approx 7 days to get to me? meaning its despatched around the 9th. I pay within 1 7-10 days of bill receipt = 26th at latest, 5 days to recieve and allocate = 1st latest depending on the month . Now after these recent billing changes NTL made this payment has never shown on the bill, it shows the previous months payment instead. So 5 days is a joke.
Fact a due ammount is not due till a client recives an invoice/bill for due ammount. so if DD customers is not due till 10 days after bill arrival how can a non direct debit customer be way overdue by the time a bill arrives?
NTL's old billing system:
I used to get my bill usually before the 10th, I would usually pay within 7-10 days, that paymeny allways showed on net bill. So what has gone wrong. Bad service rebates have allways took 4-6 weeks to allocate, why? thats is money that doesnt need any transfering its allready on NTL system. Perhaps its because NTL hope to lose the rebate, this has happened so I advise yuo to check any rebates definatly got allocated.

NTL is one of the only utility companies that charge in advance, for a service that may not arrive at all, arrive spasmodically or I will admit is generally there, however iv had a few outages from NTL's fault that have taken upto 6 weeks to rectify. I mean it took them 3 weeks to change a cable modem that was DOA, and if I hadnt rang them several times a week I think I would still be waiting to day for a replacement. Why because NTL do not train there staff properly, many do not know correct procedure, In tech in billing and in sales. There fortunately are some who do know their job so eventually NTL may just get it right, seems it will allways be eventually tho.

Now if you work for NTL and you agree with the managements and billing new dictatorial attitude then fine you will obviously feel an angry customer is some nobody who doesnt matter. You support the new very poor system that will deem slander and false accusations against long term loyal customers, Ive been a cable customer for some 8 years or so, way before NTL was in my area, My bill has in the most part allways been up to date, it has slipped my mind to pay my bill some 3 times in these 8 years and iv allways quickly rectified that. NTL's billing dept. has never been in such a poor state since these recent changes.
Funny how the lady I spoke to this morning seemed born to totally disagree and be offensive towards the customer, so I asked to speak to a manager after speaking my mind to her. Now did a manager ring? no, why not, did she fail to pass it over? or was the manager to chicken to listen to a customer that is right?
I know im right as earlier this week I lost service, I noticed a few hours later when I went to go online, performed the usual fault procedures to no avail, and rang tech, who discovered I was suspended, put me thru to customer support who quickly realised supsension was false, I had indeed paid like allways and service was back before we finnished our phone conversation. Profoundly appologised for the NTL mishap.
So is, Under the new system, this going to be a monthly occurence for me? falsely suspended service, quickly re-instated, then to follow a debt letter, of which is threatening and false in content?
If so then I have every right to vent my feelings, falsely supsending an account is one thing, falsely accusing a client is another, notifying a third party such as experion with incorrect information is illegal, it is slander, it can have a major effect on the targeted party. Again for a company to do this anyway when they have no credit agreement with me would be illegal. Dont pipe on about contract, NTL do not have one with me. they have never put in writing their terms of service so nothing exists.
If you feel I have no right to such feelings or voicing them, then thats your choice, and if you have that attitude and work for a company such as NTL then we know exactly why such companies are in such a poor state.
Now if you feel from my 2 or 3 posts in this thread you have been personally attacked by myself then i pity you, I started the thread and was retorted against as being incorrect. that is fine as that is your opinion, but now it seems Im not entitled to further post my opinion that the person who quoted me is incorrect with their retort and explain why as others have also done in this thread. One thing is for sure I DID NOT START THE QUOTING others as incorrect.