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Originally Posted by DVS
OK explain to me this. Why should I call CS/TS on an 0845 number to tell NTL their proxies are shafted? Yes I bitch on here because I won't pay for the privelage of debugging NTL's network for them. The proxies caused problems in the past hence why they where switched off. NTL knows this and yet still switched the proxies back on.
The above said I have 'tried' emailing NTL about the issues and pretty much as I expected got a totally useless almost unrelated response from them. I replied saying as much and received no further contact.
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phoning c/s is free... if you complain about a technical issue, they will transfer you to t/s anyway... and that will be free too.