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Originally Posted by Drewie
I am not saying don't complain but surely the complaints and niggles should be constructive. It appears that a lot of complaints are voiced here and not with NTL themselves, and people tar everyone (CS & TS) with the same brush. Additionally shouldn't we praise good service and staff too?
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OK explain to me this. Why should I call CS/TS on an 0845 number to tell NTL their proxies are shafted? Yes I bitch on here because I won't pay for the privelage of debugging NTL's network for them. The proxies caused problems in the past hence why they where switched off. NTL knows this and yet still switched the proxies back on.
The above said I have 'tried' emailing NTL about the issues and pretty much as I expected got a totally useless almost unrelated response from them. I replied saying as much and received no further contact.