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Originally Posted by Russ D
What kind of hassle?
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I wanted to downgrade my tariff recently, something that should have only taken 1 phone call.
Phoned up O2 CS, gave my details, said what I wanted etc.
Bloke said he'd get it done, no problem.
Few days later, my GPRS access vanished.
Phoned up again...
"Oh, sorry sir, it must have happened 'cos of the tariff change. I'll get it put back on for you. It will take up to 24 hours."
GPRS didn't come back, after waiting over 36 hours.
Phoned up again...
"Oh, sorry about that. I'll get it put back on. Oh..you also want to check that the tariff change has gone through? Eh? What tariff change? You're still on tariff no.X. Terribly sorry. I'll get that done for you too."
GPRS access finally returned the following day.
And, just in case, I phoned O2 a 4th time, to check the tariff had actually been changed this time. Luckily, they had managed to get it right after the 3rd time I called them.
OK, maybe not "*lots*" of hassle as I said before, but still hassle, nonetheless.
Although, I did actually find O2 Online CS even more useless than standardO2 CS, back when I had an online contract last year.