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Originally Posted by byron_hinson
Ruled out the TV completly, rolled my other tv into the room too before calling, definatly an NTL problem, and one they seem to know about as they blamed the older boxes that have been updated with the new software for it as they have had lots of reports of it. Shame they won't be able to come out until Tuesday (They even stated this was due to lots of problems with the new software) to fix it though as we now currently have no sound on it at all.
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Have you tried a different scart lead, could be faulty. Check no pins are bent at both ends.
The other thing to try is to tune your TV into the STB's RF feed and see if theres sound on that. I've heard of a box losing sound before on the scart outputs but the RF still being OK.
Ultimately the box sounds like it needs replacing, but the RF feed give you mono sound back until it can be replaced.