Quote:
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Originally Posted by Charlie_Bubble
If you're not a monopoly, don't make an essential product and you can't make your customers happy then you won't be in business too long.
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I quite agree with the stuff about keeping customers happy being the best way of making money.
However whilst NTL is not a monopoly, it is a duopoly with BT with regard to last/first mile physical access in the areas it operates in and maybe that is what NTL is 'banking' on?