Thread: [merged] Price increase
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Old 16-04-2004, 15:32   #402
Charlie_Bubble
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Join Date: Jun 2003
Location: Woking
Age: 55
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Re: Confirmation of Price upgrade
Quote:
Originally Posted by DrAwesome
It doesnt matter if you use adsl or cable as your isp these companies dont exist just to make you happy by providing a service (good or bad) for a cheap price, they are all in it for money/cash/profit, just because adsl is cheaper than NTL atm doesnt mean that will always be the case.
Hmm, I would have thought that one of the primary aims of any business hoping to be successful would be to make their customers happy. That's why most businesses has a customer service department.
Happy customers means:
(1) A constant income from them, with a low customer turnover.
(2) Low customer turnover means less money has to be spent trying to keep customers and attract new ones, to replace those leaving.
(3) A good reputation, which draws in more customers with no costs to the business.
(4) Unless you are are in a monopololistic position anyway, you should at least keep your market share.

So, although it's not the only aim, it should be a major factor in a companies strategy. If you're not a monopoly, don't make an essential product and you can't make your customers happy then you won't be in business too long.
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