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Originally Posted by Russ D
Another angle on this - all NTL would have to do is prove the letter was sent at least 10 working days before they took the amount. Whether or not it gets to you within this time is another matter as a third party then becomes involved - the Royal Mail, who will only be held liable for delayed mail if it has not arrived within 15(!!!) days of postage.
Oh and as for the dd guarantee - it's legally binding, anyone who thinks otherwise has obviously never tried making a valid claim on it.
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They
cant prove it Russ-they have no way whatsoever.
The other problem with DD, is that it doesn't cover you for the companies billing errors. If the company you have a DD with sends you a bill that is wrong, & then takes that amount by DD, then the DD guarantee is useless, as they effectively took the right amount (according to the bill anyway)
The DD guarantee comes into effect if (for example) they send you a bill for £100, but take £200 via DD-Then the bank would refund the extra £100.
So whilst I don't agree that the DD Guarantee is 'not worth the paper it's written on', I have to say it's not foolproof.