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except for the day of installation when the ntl man forgot to patch my pc for the blaster virus and so the inevitable happened (i think it was about 3 minutes after plugging the ethernet cable in before my pc turned itself off
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Erm ... it's not ntl's responsibility to patch your PC. It's yours, as it is your property.
And what was he doing on it anyway? Isn't there some kind of rule preventing ntl staff from going on customer's PC's?
