Hmmm-you mean get ntl to accept that their product is poor, their network is overloaded, & they simply can't cope with the amount of customers they have?
The thing is what you are proposing is wrong on principal.
Why should people have to go to the trouble of finding new email addresses, informing everyone they know of their new address, & do the same for their webspace & newsgroups, just because ntl & their network can't cope?
ntl will never be able to offer a fully functional service IMO, as the money they need to do it just can't be found-that coupled with the reputation they have for deceiving customers-why would anyone in their right mind go through the aggro you have described
just to stay with ntl?
Easier to just switch to a more reliable supplier methinks.