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Originally posted by hawkmoon
So what do you call constant promises by a company that BB is "coming soon" or "in the next 6 months" for 2 years or more when they knew very well that the infrastructure was not capable of delivering that promise.
A company that has been in trouble with the ASA for advertising said services in areas that they were not capable of supplying - these were in the form of large roadside billboard adverts, offering BB for £24.99p m and were put up all around the NW London ex-videotron areas.
That can hardly be classed as over-estimating themselves!
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I think it can. What is it you think ntl had to gain by failing to deliver promises?
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NTL have consistantly strung their customers in the ex-videotron regions along with promise after promise. They have advertised said services, their postcode checker informed over a year ago that BB was coming soon (still no sign of it), when sales and CS were asked they responded with "in the next 6 months" or "I can promise you that it is very soon now - looking at your postcode".
None of these can be classed as over-estimations. They are to all purposes deliberate attempts to mislead their customer base.
I really can't see why you are so eager to defend this company!
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Again - what reasons do you have in mind for ntl wanting to 'string you along'? You think it was just for kicks or something??
I'm not defending them, but I do believe that when ntl first starting promising services, they truly thought they could deliver. They haven't been able to and I know it's frustrating (I can't get either ntl bb or adsl where I live), but it beggars belief that anyone thinks ntl were doing it deliberately to cheese potential customers off
