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Originally Posted by Hell's Child
Major probs with my system grrrrrrrrr... but what I was going to say was thank you!
I am an ntl sales rep and what the guy was saying is something I believed was going to happen up untill 2 months ago. Ntl are freeing up a lot of cash for something..... it has to be a merge because of the tax/monoploy problems that would arise if ntl was to buy telewest.
I do take offence to the fact that, as orangebird pointed out, people seem to be quick to tarnish all sales staff. This change to "cable forum" was meant to take away some of the negativity and I find it insulting to be pigoen holed into a "type", I am honest, and if I give an opinion i make sure whoever I am speaking to realises that it is an opinion.
How can us staff ever effectivley help people, if the person on the other end of the phone i.e the customer already has pre-conceived ideas that I will say anything to get a sale? Or that a C/Serv rep is chatting rubbish in order to get them off the phones?
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Well its good to know that at least one sales rep is honest or knows what you are talkin about, but I think you are in the minority. I spent 5 years installing in belfast, and in the last year to eighteen months, with the big push on to see BB, christ the number of mis-sales is shocking. Its bad enough spending two hours clipping cable around the house to get the modem installed, and then finding the subs puter only has 28 meg RAM. But is a bloody disgrace when field-sales go to a house, sale the sub a service, and dont bother to check the the computer is up to spec. FFS the sales reps carry a BB checker. I spent 6 manths as the Belfast BB Troubleshooter, working with a bloke in the BB Retention Team sorting out customers who where going to disco because of BB problems. And the number of calls I went to to discover below spec computers is a disgrace.
Oh and before anyone asks, there was an email sent out by one of ntl's managers to the affect that ' no computer is to be checked for spec before the modem is installed'. Basically, by the time the modem was in the house and the MAC id given to Install Support then the customer was locked into the 12 month contract, and where then screwed.
