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Originally Posted by orangebird
You meet one rep, and think you know enough to tarr them all?  |
Major probs with my system grrrrrrrrr... but what I was going to say was thank you!
I am an ntl sales rep and what the guy was saying is something I believed was going to happen up untill 2 months ago. Ntl are freeing up a lot of cash for something..... it has to be a merge because of the tax/monoploy problems that would arise if ntl was to buy telewest.
I do take offence to the fact that, as orangebird pointed out, people seem to be quick to tarnish all sales staff. This change to "cable forum" was meant to take away some of the negativity and I find it insulting to be pigoen holed into a "type", I am honest, and if I give an opinion i make sure whoever I am speaking to realises that it is an opinion.
How can us staff ever effectivley help people, if the person on the other end of the phone i.e the customer already has pre-conceived ideas that I will say anything to get a sale? Or that a C/Serv rep is chatting rubbish in order to get them off the phones?