Quote:
Originally posted by orangebird
ntl haven't been actibely lying - they thought that they could really deliver something, but overestimated themselves - two entirely different things.
Oh, and just fyi - ntl never had 'more money than they knew what to do with' - they just borrowed lots.....
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So what do you call constant promises by a company that BB is "coming soon" or "in the next 6 months" for 2 years or more when they knew very well that the infrastructure was not capable of delivering that promise.
A company that has been in trouble with the ASA for advertising said services in areas that they were not capable of supplying - these were in the form of large roadside billboard adverts, offering BB for £24.99p m and were put up all around the NW London ex-videotron areas.
That can hardly be classed as over-estimating themselves!
NTL have consistantly strung their customers in the ex-videotron regions along with promise after promise. They have advertised said services, their postcode checker informed over a year ago that BB was coming soon (still no sign of it), when sales and CS were asked they responded with "in the next 6 months" or "I can promise you that it is very soon now - looking at your postcode".
None of these can be classed as over-estimations. They are to all purposes deliberate attempts to mislead their customer base.
I really can't see why you are so eager to defend this company!
Quote:
Originally posted by Bluetack
So areas of London haven't got broadband. Big bloody deal. Discussing this is Ok because we're on a discussion forum but instead of the same people saying the same things and everything going round and round in circles, why doesn't one of you get off your fat arse and do something like contact the mods here and get them to write to ntl for an official response. If ntl don't respond then this site can let everyone know that.
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With all respect that was actually tried on NTHW IIRC. The mods there attempted at times to try and get further information. IIRC Craig (not sure which mod it was) was supposed to bring the matter up during a meeting with NTL. Anyone else remember this?
Quote:
Originally posted by Bluetack
I agree to some extent but as a customer, how professionally and reasonably are you handling the London broadband issues ?. Not very at all - why don't you since you've got the biggest mouth but I've never seen you achieve anything just heard hot air about how you're moving to BT but never do, be the one to contact the mods on this site 
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I presume you never followed the numerous threads on NTHW?
If you had you would have seen that many people have tried to contact NTL on this matter and have either got the standard corporate reply of "we are committed to upgrading the networs" type of thing or have simply been ignored.
If it will help then said mods of this site please contact NTL and see if you can get a proper responce - rather than the usual one mentioned in several replies already in this thread.