[Shaun]

Originally posted by Andre
Big difference in those two posts by you!

You shouldn't have to go elsewhere or pay extra to get a service that Ntl should be supplying in the first place-end of story.

There is no difference of opinion in my two statements, the info I have been given by AOL says that they don't have a cap at the moment and they don't plan to introduce one. Of course this could change, thats life, but for now I believe that moving to AOL is a very promising option and I as soon as my 12 months are up, assuming nothings changed in either camp I will strongly consider moving to AOL.

You are right, I shouldn't have to move but the way things are going with Ntl I don't see anything improving.

On another note, I did send an e-mail to Bill Goodland saying that I was disappointed with Ntl and there current position on this and I was considering moving to AOL and this is what he had to say.

Dear Mr Monkman

Thanks for writing. I'm sorry you're considering moving to AOL - I hope you'll rethink.

Thanks for sending the link to this article. I'm not sure what the source is, but it seems to suggest that the guidelines we announced are no longer in force. I can tell you that this is not the case, and that we will continue to contact customers who regularly exceed them and cause congestion
for other customers (although, as we said in February, these guidelines only affect a tiny number of customers, and in all cases we will be as flexible as possible in their application).

Thanks again for getting in touch.

Bill Goodland

So the 'guidelines' are still here and here to stay I think.