Originally Posted by Halva

Thanks Neil and, sorry, that wasn't particularly helpful was it?! I am fairly computer literate but a little behind when it comes to knowledge of ethernet and cable stuff.

I connect via the cable TV set top box. There are two green lights to the right of the channel display, which indicate whether the broadband connection is working, I think. When the service has been down in the past, though, I've not noticed a change in these lights, IIRC. I tried restarting the box - when I did that the top light stayed lit while the lower light flashed intermittently and then stayed on. Both are on now. According to the NTL booklet, that is what it should do.

Does that help?

Halva