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Chris W · 10-04-2004, 14:03

try leaving the stb off for a longer period of time, sometimes mine locks up 'we are updating your service... etc etc etc'. If i turn it off for a couple of minutes, it will still be the same when i turn back on, but if i power down for a couple of hours it will normally return to normal.

calling c/s is a good idea though... 0800 052 2000... they should be open til 6pm tonight (or it might be 5pm... can't remember!)

10-04-2004, 14:03	#3
Chris W cf.mega poster Join Date: Nov 2003 Location: Reading Age: 41 Services: Virgin Media Broadband Size M Posts: 6,546	Re: Box locked up! try leaving the stb off for a longer period of time, sometimes mine locks up 'we are updating your service... etc etc etc'. If i turn it off for a couple of minutes, it will still be the same when i turn back on, but if i power down for a couple of hours it will normally return to normal. calling c/s is a good idea though... 0800 052 2000... they should be open til 6pm tonight (or it might be 5pm... can't remember!)