Quote:
Originally posted by hawkmoon
Yes this might be the case, but why should those who have been promised BB for the last 2 years continuously and are still no clearer to whether they will or won't get BB show loyalty to NTL.
Remember for the last 2 years NTL have been actively lying to their customers about BB. They knew they were not in a position to offer these services and yet they still advertised them, promoted and promised them.
Even earlier this year I have a reply from senior NTL management to my MP promising that the upgrades would happen soon - almost 6 months later nothing and NTL senior management are saying the upgrades are not on the books.
This suggests that either NTL are so incompetant that they haven't got a clue what is happening or they are perfectly happy lying to MPs!
What you have to remember Orangebird is that if NTL can't offer a srevice then people WILL seek it elsewhere - customers do not owe NTL any loyalty and put up with shit services because NTL got themselves into debt. This still leaves the issue of why NTL didn't upgrade at the height of the tech boom when they had more money than they knew what to do with.
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ntl haven't been actibely lying - they thought that they could really deliver something, but overestimated themselves - two entirely different things.
Oh, and just fyi - ntl never had 'more money than they knew what to do with' - they just borrowed lots.....