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Originally Posted by monkeybreath
the one thing i think is evil about norton is their pay per incident technical support, i speak to people at work who are having problems with Symantec products that they have paid for (and IMHO they are expensive for what they are) and i begrudge refering them to Symantec. Their online support is difficult to navigate, and phone support is charged at £18 per incident. I don't think this is right, seeing as people have paid for the product, and in some cases paid to extend their subscription, i think they should be entitled to decent technical support.
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Their site is easily navigatable for me
I use NAV2004 at home, and corporate NAV at work, along with PCanywhere.
Never had a problem with NAV, PCA has thrown up some problems but the fixes for them have always been easy to find, and free.
At NTL they use McAfee, which merrily stood by and let nimbda and other viruses propogate throughout their corporate network.
If it wasn't for a contractor having NAV on his laptop, we'd never have known what was causing all the problems.
Had a friend with McAfee too, and the hassle she had to go through to update virus definitions etc was alarming!