Cable Forum - View Single Post - 'Orrible Week

Fred Flange · 09-04-2004, 23:52

Hello All

Still having the same problems here.

Just to clear up a few things.

1. Can someone confirm the correct Email Address for Dial Up Customers to report service issues to NTL. It would be wrong to complain that they haven't answered if they haven't received the mailings, but if they have then it does look as though they just don't care.

2. I don't think anyone has griped about paying a service line to get Tech Support, that is not the issue here. The issue is that NTL seem to have a problem with their equipment, and either do not have the facility to find out from their customers that they have a problem, or perhaps are too busy making all their BroadBand adjustments to deal with it.

Regards

F. Flange

PS. Regarding the change of modem, you will see from my original post that I have tried using Three Different Modems on Two different machines under Two Operating Systems, one of which has had a complety fresh installation on a brand new HDD.

PPS. I don't mind if Neil rants a bit, I am inclined to agree with the gist of what he says about NTL, and although they are now under new management, there is still plenty of the old wood hanging on and that is probaly what is wrong with them.

PPPS. Yes other ISPs are available but again that is not the point. Occasional short breaks in service can't be avoided, but we are talking about a virtual lack of facility for a whole week.

09-04-2004, 23:52	#25
Fred Flange cf.member Join Date: Apr 2004 Posts: 17	Re: 'Orrible Week - Is it Just Me? Hello All Still having the same problems here. Just to clear up a few things. 1. Can someone confirm the correct Email Address for Dial Up Customers to report service issues to NTL. It would be wrong to complain that they haven't answered if they haven't received the mailings, but if they have then it does look as though they just don't care. 2. I don't think anyone has griped about paying a service line to get Tech Support, that is not the issue here. The issue is that NTL seem to have a problem with their equipment, and either do not have the facility to find out from their customers that they have a problem, or perhaps are too busy making all their BroadBand adjustments to deal with it. Regards F. Flange PS. Regarding the change of modem, you will see from my original post that I have tried using Three Different Modems on Two different machines under Two Operating Systems, one of which has had a complety fresh installation on a brand new HDD. PPS. I don't mind if Neil rants a bit, I am inclined to agree with the gist of what he says about NTL, and although they are now under new management, there is still plenty of the old wood hanging on and that is probaly what is wrong with them. PPPS. Yes other ISPs are available but again that is not the point. Occasional short breaks in service can't be avoided, but we are talking about a virtual lack of facility for a whole week.