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Originally Posted by suzywong
I also had a problem at the weekend with "cannot send e-mails message mutant bagle o " scared me and trying to find info and stingers etc on a barely there frequently disconnecting "service" was so hard, I found a message that someone else had this and it ? turned out to be a technical fault,no mention on the status page............Sue
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Dont you have an alternative email account that you can fall back on in times like these?
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Originally Posted by suzywong
No one should have to pay 50p a minute to notify a company they have a fault.........
I have been with other service providers who charged 50p a minute tech help but never had to contact them except to change phone number as moving.
The difference with NTL appears to be they don't answer e-mails.
It could be sooo simple to improve communication and service have more staff answering e-mails.
Sue
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You could also try calling your local NTL franchise & speak to customer services more than often they are quite willing to usually transfer your call free of charge.