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Re: 'Orrible Week - Is it Just Me?
Neil ,
No one should have to pay 50p a minute to notify a company they have a fault.........
I have been with other service providers who charged 50p a minute tech help but never had to contact them except to change phone number as moving.
The difference with NTL appears to be they don't answer e-mails.
It could be sooo simple to improve communication and service have more staff answering e-mails .
As a new "freedom" user is the situation likely to improve or has it been like this a long time?
Sue
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