[suzywong]

Hi Fred,
I'm back to dreadful connection again,it's awful..............

I had an e-mail "stuck" a while ago and contacted customer disservice as I couldn't get into webmail to try to clear it,I got exactly the same response you did.There should be some way to tell them a fault without paying premium rate.I also said can you contact them and get someone to phone me back of course the answer was no then I remembered tech help is now in India isn't it???

I also had a problem at the weekend with "cannot send e-mails message mutant bagle o " scared me and trying to find info and stingers etc on a barely there frequently disconnecting "service" was so hard,
I found a message that someone else had this and it ? turned out to be a technical fault,no mention on the status page............

I am using the "Freedom " package as well . I started in January.
I have tried my pay as you go connection and it's perfect so it's definately NTL .

Sue