Cable Forum - View Single Post - Norton Systemworks 2003

Chris W · 09-04-2004, 23:13

the one thing i think is evil about norton is their pay per incident technical support, i speak to people at work who are having problems with Symantec products that they have paid for (and IMHO they are expensive for what they are) and i begrudge refering them to Symantec. Their online support is difficult to navigate, and phone support is charged at ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£18 per incident. I don't think this is right, seeing as people have paid for the product, and in some cases paid to extend their subscription, i think they should be entitled to decent technical support.

09-04-2004, 23:13	#6
Chris W cf.mega poster Join Date: Nov 2003 Location: Reading Age: 42 Services: Virgin Media Broadband Size M Posts: 6,546	Re: Norton Systemworks 2003 - Good or Evil? the one thing i think is evil about norton is their pay per incident technical support, i speak to people at work who are having problems with Symantec products that they have paid for (and IMHO they are expensive for what they are) and i begrudge refering them to Symantec. Their online support is difficult to navigate, and phone support is charged at ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£18 per incident. I don't think this is right, seeing as people have paid for the product, and in some cases paid to extend their subscription, i think they should be entitled to decent technical support.