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Originally Posted by stewie
WELL what fun we`ve had with NTl and this account... as you can see it`s been going on since LAST YEAR and we now think it`s been sorted out...
in march we got a bill £40+... went to trading standards... and HOUR later, they told them the account HAS now been cancelled.. and it was a "computer fault" as to why it was still going on,
BUT!!! begining of APRIL we got a NEW bill for £14.99. .. again went to trading standards... they had no record of the previous chat with them, and was told the £14.99 was for BROADBAND!! and didn`t understand why there was a credit of over £40, they then said "ok the account it closed" later that day got a phone call.. asking when would be best to INSTALL cable!!! told them where to shove there cable!!
BTW sent over 20 emails to Aizad.Hussain so far NOTHING!!! and none got bounced back, so he got them!
there, just thought i`d put an end to this saga with them.
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Ok, i have to say I am very suprised that Aizad hasn't done anything
Maybe try...
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Managing Director, North Business Unit
Mr Alan Grant
Location: Wythenshawe, Manchester
Telephone: 0161 216 2898
Mobile: 07855 806457
Fax: 0161 2162849
E-mail: alan.c.grant@cwcom.co.uk
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or
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Managing Director, ntl:home
Mr Aizad Hussain
Location: Hook
Telephone: 01256 754244
Mobile: 07770 811007
Fax: 01256 752033
E-mail: aizad.hussain@ntl.com
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try Aizad's mobile number
or failing that ring..
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Chief Executive Officer
Mr Simon Duffy
Location: Hook
Telephone: 01256 754500
Mobile: 07812 162385
E-mail: simon.duffy@ntl.com
Mr Duffy is responsible for the whole company, including the other three divisions of ntl apart from ntl:home. You should only contact him if you have not had any success with Mr Hussain, above
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info taken from
here