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Re: 'Orrible Week - Is it Just Me?
Thanks Sue
The reason I asked about the location is that I telephoned
0800 052 2000
During the week and spoke to Customer Disservice, although they can not of course offer any assistance to us DialUp people, I thought they might at least be able to take some details of a problem which they obviously have with their system, and pass it on to the appropriate department - but NO! They wouldn't discuss it.
We have to pay them via a Premium Rate line to tell them that they have a problem, it beggars belief.
Anyway when I described the problem to her she asked me if I lived in the Bristol or Birmingham areas, as she had had a number of similar complaints from people living there over the last few days.
Can you believe that they don't have some way of communicating with themselves to pass on such vital info?
I feel sure that I will be looking at broadband before too long, but because of the 'free 'phone calls' currently available on this set up, it would probably cost me double, as I am fortunate enough to have someone pay for a fair proportion of my outgoing calls each month.
One thing is certain though the last company which I would approach is NTL.
They not only lack Customer Focus, I think they must actually be looking the other way.
Kind regards
Fred F.
@ D - Yes I think it is called Freedom, but they have changed it so many times since I signed up that it is a bit confusing to say the least. I pay £15.00 p.m. for unlimited, and get the first £15.00 of 'phone calls free.
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