Hello Russ
Thanks for the reply.
Can you confirm that I have sent my Email to the correct address:
help@ntlworld.com
Kind regards
Fred F.
PS. Meanwhile can I encourage anyone else suffering from this problem to carry out the Iternet Magazine test once a day, as this will bring the figures down, and some bad publicity might help to wake some one up in this obviously very tired and tardy company.
Link is :
http://www.internet-magazine.com/ispspeedtest/