I really dont see what the big issue is about the service provided by AOL & the service provided by ntl. Theyre different proiducts with their own price structures and their own T&Cs. If you don't like one then change supplier.
Put it another way if you had ADSL via <INSERT ISP NAME> would you complain to BT about <INSERT ISP NAME> 's T&Cs etc or would you just find another provider. Do BTs customers complain about <INSERT ISP NAME> getting better standards of customer service than BT provide ?? Somehow I doubt it
From what I can see ntl are simply providing the hardware to allow other ISPs to offer a broadband service in exactly the same way that BT provide the lines that allow you to have a choice of ISPs. If package A has more desirable features than package B then you know what to do
To be honest this sort of debate would probably be better suited to a generic cablemodemhell site rather than here as this is a forum about ntl products isnt it
