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Originally Posted by Charlie_Bubble
To the people who are saying that after 12 months you have to pay for Sky to repair/do anything to your set-top box. Are you absolutely sure that is 100% true? My parents have had sky for about 12 or 13 years now. They had analogue for about 6 or so years and digital for the last 5 or 6. In that time they have had 3 engineer call-outs. The first time they were charged £60, but this was later refunded after the engineer visit, in which he solved their problem. They recently, some time in the last 6 months, had a completely new set top box with NO CHARGE at all. This was a full engineer visit, replaced set top box + when some things didn't work, some channels didn't show in the list, Sky had him call back again the next day to finish the job. This is the second replacement box they have had, all outside the initial 12 month contract period. So, what's the deal then. Not a penny has been paid by my parents for these visits and box swaps, all outside the fabled 12 month contract.
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I am guessing this is just Sky being sensible. They could say that they would not replace the box but then they would lose your parents custom - after all Sky have had 12 to 13 years subscription out of your parents!
Sky seem quite happy to give a free box away with one years subscription so with 2 or 3 of boxes in 12 years Sky are raking in the money!