Quote:
Originally posted by bomber
Right......!!!
I might get booted off for this but I think it has to be said! I am an SE24 (South London) NTL'er that
has been fobbed off with this lame 'lack of BB' excuse for nearly 2 years.
Late May this year I had had enough, and I bit the bullet and decided to go for Sky/BT/ADSL as when you
price it all up, it all comes to the same cost, give or take few quid. Also I have issues with Universal
Remote Controls and the Pace STB that NTL use, that are not a problem with the Sky STB...... but thats
another issue.....
Saturday (late May), I call NTL CS to cancel my NTL TV/Phone account before I order BT line and Sky
and....... they're not open! (Only Mon-Fri to close an account).
What the hell, I think, I will order my BT line anyway, I do this and I ask for my NTL tel number to be
ported to my new BT line..... "not a problem!" BT say. Great! Tuesday I will call NTL and cancel my
account.
Tuesday comes, I call NTL CS to cancel my account (30 mins on hold - I'm cynically inclined to believe
this is a tactical ploy) and CS tell me that they can see my tel number has been earmarked for going over
to BT and "why do you want to leave NTL Mr Brown?" I tell them the truth, I'm fed up with no broadband,
and it is not viable to have a BT line installed (at my cost of installation and monthly rent) for ADSL
when I have perfectly good NTL phone line that I sadly cannot ADSL on. Therefore I will get Sky and BT,
discard NTL.
"OK Mr Brown, perhaps we can come to some arrangement if you would like to continue your NTL account?"
came the response from CS.
I took them up on the offer and effectively now I do not pay for the rent on this BT line (of which I
have ADSL now with www.zen.co.uk) and I am no worst off if I had NTL TV/BB or Sky/BT/ADSL finacially. I
would rather not go into details of what discounts I have as they might not apply globally.....needless
to say I have been a loyal NTL customer at 2 addresses, paid my bills on time and I have a average TV
package....
Go figure? Its worked for me... perhaps other South Londoners might be able to benefit?
Bomber
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Yeah, great - makes good sense that.....screw ntl for more discounts so they can earn even less money to be able to invest in making london bb & interactive able...... foot/shoot etc.....and even if ntl do manage to enable the area, if you're already happy with other provider services plus a freebie/discounted line, you won't want to change to ntl anyway!!!!!!
