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bomber · 08-07-2003, 23:06

Right......!!!

I might get booted off for this but I think it has to be said! I am an SE24 (South London) NTL'er that has been fobbed off with this lame 'lack of BB' excuse for nearly 2 years.

Late May this year I had had enough, and I bit the bullet and decided to go for Sky/BT/ADSL as when you price it all up, it all comes to the same cost, give or take few quid. Also I have issues with Universal Remote Controls and the Pace STB that NTL use, that are not a problem with the Sky STB...... but thats another issue.....

Saturday (late May), I call NTL CS to cancel my NTL TV/Phone account before I order BT line and Sky and....... they're not open! (Only Mon-Fri to close an account). What the hell, I think, I will order my BT line anyway, I do this and I ask for my NTL tel number to be ported to my new BT line..... "not a problem!" BT say. Great! Tuesday I will call NTL and cancel my account.

Tuesday comes, I call NTL CS to cancel my account (30 mins on hold - I'm cynically inclined to believe this is a tactical ploy) and CS tell me that they can see my tel number has been earmarked for going over to BT and "why do you want to leave NTL Mr Brown?" I tell them the truth, I'm fed up with no broadband, and it is not viable to have a BT line installed (at my cost of installation and monthly rent) for ADSL when I have perfectly good NTL phone line that I sadly cannot ADSL on. Therefore I will get Sky and BT, discard NTL.

"OK Mr Brown, perhaps we can come to some arrangement if you would like to continue your NTL account?" came the response from CS.

I took them up on the offer and effectively now I do not pay for the rent on this BT line (of which I have ADSL now with www.zen.co.uk) and I am no worst off if I had NTL TV/BB or Sky/BT/ADSL finacially. I would rather not go into details of what discounts I have as they might not apply globally.....needless to say I have been a loyal NTL customer at 2 addresses, paid my bills on time and I have a average TV package....

Go figure? Its worked for me... perhaps other South Londoners might be able to benefit?

Bomber

08-07-2003, 23:06	#118
bomber Inactive Join Date: Jul 2003 Location: London SE24 Posts: 7	Right......!!! I might get booted off for this but I think it has to be said! I am an SE24 (South London) NTL'er that has been fobbed off with this lame 'lack of BB' excuse for nearly 2 years. Late May this year I had had enough, and I bit the bullet and decided to go for Sky/BT/ADSL as when you price it all up, it all comes to the same cost, give or take few quid. Also I have issues with Universal Remote Controls and the Pace STB that NTL use, that are not a problem with the Sky STB...... but thats another issue..... Saturday (late May), I call NTL CS to cancel my NTL TV/Phone account before I order BT line and Sky and....... they're not open! (Only Mon-Fri to close an account). What the hell, I think, I will order my BT line anyway, I do this and I ask for my NTL tel number to be ported to my new BT line..... "not a problem!" BT say. Great! Tuesday I will call NTL and cancel my account. Tuesday comes, I call NTL CS to cancel my account (30 mins on hold - I'm cynically inclined to believe this is a tactical ploy) and CS tell me that they can see my tel number has been earmarked for going over to BT and "why do you want to leave NTL Mr Brown?" I tell them the truth, I'm fed up with no broadband, and it is not viable to have a BT line installed (at my cost of installation and monthly rent) for ADSL when I have perfectly good NTL phone line that I sadly cannot ADSL on. Therefore I will get Sky and BT, discard NTL. "OK Mr Brown, perhaps we can come to some arrangement if you would like to continue your NTL account?" came the response from CS. I took them up on the offer and effectively now I do not pay for the rent on this BT line (of which I have ADSL now with www.zen.co.uk) and I am no worst off if I had NTL TV/BB or Sky/BT/ADSL finacially. I would rather not go into details of what discounts I have as they might not apply globally.....needless to say I have been a loyal NTL customer at 2 addresses, paid my bills on time and I have a average TV package.... Go figure? Its worked for me... perhaps other South Londoners might be able to benefit? Bomber