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Originally Posted by Neil
Right-listen up people....
I happen to know that almost no one has reported this issue to ntl. 
I have spoken to someone who has seen the reported issues, & hardly anyone has phoned up about this proxy issue.
I would suggest you get your ar$e$ in gear, & get on the phone to ntl & report this issue.
Make a note of the person you speak to's name & number, then follow it up.
If you don't report it, they won't fix it-guaranteed.
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Good point Neil. Where I work, the users moan when something has gone wrong, but they very rarely report it to us (the technicians) so we can fix it. Seems like this has happened in this thread.
As other people have said, users should not assume another user has reported a problem, and even if another user has, report it anyway as if two people report a problem, NTL are more likely to deal with it (I think the reasoning goes that if one user reports a problem, it is probably their PC, if two or more report a problem it is probably something on the network).