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Old 06-04-2004, 12:38   #1
pauljheywood
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Join Date: Apr 2004
Posts: 4
pauljheywood is an unknown quantity at this point
Unhappy Active connection but no Internet/Mail

Hi, assistance with the following would be gratefully appreciated.

I have NTL Broadband through cable set top box. Up until Saturday all was fine but now I have no internet or mail connection. Navigating to any Internet page shows "Page cannot be displayed" error. There is definite active connection, I can ping Google by IP or NTLWorld by DNS and NTL Helpdesk can see my connection without problems. The network status shows packets being but because NTL can see me as live and all tests for connection shows no problems, they say that they cannot help further. I run Win XP and have restored the last good configuration as far back as last Thursday, when all was fine, but this still has not rectified the issue. It's as if something is blocking the port to get out but I have de-activated firewall & AV software and ran Ad-aware, which shows nothing. TCP/IP settings are correct, as per NT Helpdesk and the modem is an AEI USB.

Please help a very frustrated user.....
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