Thread: A week without - compensation?
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Old 05-04-2004, 17:09   #17
SMHarman
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Join Date: Jun 2003
Services: Cablevision
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Re: A week without - compensation?
Quote:
Originally Posted by Anita
Yes, Neil, I know you weren't certain; I was just answering the '?', and letting you know what BT are currently offering.

I'm not complaining about the package - as long as it all shows up on my next bill.
Perhaps because of the divert they are not offering it, but they used to offer a months line rental per day your service was out beyond the contracted repair time, being about 48 hours for a residential line.

They took 3 weeks to repair my Home Highway line once as no ISDN engineers were availible (who says NTL are the worst). I was paying £25 a month line rental (you need to subtract the call allowance). They recomenced me £525 on my next bill and then didn't take a direct debit for about the next year!

Seems to have changed a little these days.

http://www.bt.com/customerservices/d..._guarantee.pdf
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