[Neil]

Interesting.....

Our Customer Service Guarantee

BT value your custom. Thatâ₠¬Ã¢â€žÂ¢s why we aim to provide you with a service you can trust and depend on and a commitment to help you in the unlikely event that you have a problem with your service.

Our Customer Service Guarantee means that if you experience difficulties with your service, we will make it our priority to keep you connected by offering to divert your incoming calls to a number of your choice. Alternatively, you may be entitled to claim Fixed Rate Compensation.

This booklet explains how we will endeavour to keep you connected, and provides details of our Customer Service Guarantee Scheme.

Our promise to you
To supply your service on time
To repair your service on time
To keep appointments
Not to disconnect your service by mistake.

http://www.bt.com/customerservices/c...=our_guarantee