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Originally Posted by BBKing
Interesting thread, I'm pricing up a new system at the moment and went to Overclockers first as they're usually cheapest and have given me decent kit in the past. Bit perturbed to hear this so I went to overclock.co.uk instead and they're a bit more expensive, but are shortlisted for a best shopping website award, having come second in the 2002 poll last year. So I'll be sticking with them, I think, although they're pretty hardcore (no cheap RAM!).
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I think with overclock you pay for the peace of mind of decent customer service, lately though, it's getting a bit of a chore to get through to them on the phone (no queueing system), but they respond to email pretty well and are always very helpful even when it comes to RMA'ing stuff.