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Originally Posted by shin0r
1: NTL's mta's have one overriding function, and that is to deliver mail. Would customers be happy if an important email was dumped by NTL as spam, when it wasn't? probably not. Are they happy with being spammed? No. The provider is between a rock and a hard place 
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Why would spam filters block important mail? I use MailWasher, which marks a lot of spam as "Blacklisted" from it's own database. I have NEVER had to keep anything that is blacklisted. NTL, perhaps wouldn't even need to be as strict as this list, and they still could be a lot better than they are now.
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2: NTL *do* employ both spam and virus filters. The virus filters currently block in the region of 400,000 netsky and bagle mutants every day. These viruses mutate quickly - it's a difficult job to catch them. NTL could block *.exe and *.zip in addition to the commonly blocked extensions - this would cut down virus activity considerably, but with in excess of 25 million messages being sent and received on the platform each day, a number of customers would end up with a degraded service.
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They may block some stuff, but not nearly enough. I'm sure NTL could do better without blocking legitimate emails.
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3: As much as I empathise with people over the horrendous amounts of spam that can be targetted at their inboxes, it's not a one-way thing. People should run their own virus and spam filters *in addition* to the ones the ISP has in place - is it fair to blame the manufacturer if your car breaks down, but you forgot to top up the oil? The amount of viruses propagated by unprotected NTL customers is phenomenal.
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I agree about running our own filtering and anti-virus software is an absolute must, but at the end of the day NTL Broadband is no longer the very cheap option it was compared with other packages. If other ISP's can offer better filtering, why can't NTL?
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4: There is light at the end of the tunnel. The new mail platform is being built, and should take over within the next few months - with far more draconian spam and virus filters in place. I know you've probably heard this before, but let's wait and see.
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If it works well, and is thought out properly, then this new filtering will be very much welcomed.