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I appreciate your frustation, but at the moment, the fact is that ntl don't implement and spam/ antivirus filters, although whether this will change in the near future, nobody knows!
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Why should it be up to ntl to filter spam and virusses?
Their email service is bad enough as it is with it without the filtering. Imagine what it would be like with the filtering! Knowing what ntl are like legit messages would probably end up getting binned as spam.
Also think about how much it would cost and how much time it would take for such a solution to be designed and deployed. Not all customers use their full allocation of email addresses but if they were to.
Each ntl internet customer has 15 email addresses. Multiply that by 1,000,000 (which is supposedly how many internet customers ntl has) and you will see what a huge task it is! Same thing for antivirus - scanning emails for each would be impractical given the scale of it all.
If you wish to filter out the virusses then you should install some antivirus software that allows you to scan the emails upon downloading from the POP3 server. Most do nowadays but its not always switched on by default.
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As you have 15 email addresses available to you, why don't you try this?
Have one for each website you order stuff from or have one which you have to give out in order to download software or whatever...
e.g. if your main email you get tons of spam on now is
joe.bloggs@ntlworld.com, then set up a new address for each site/purpose you use...
If you trade on ebay then
joe.bloggs.ebay@ntlworld.com
If you buy off amazon then
joe.bloggs.amazon@ntlworld.com
If you need to fill in your email address onto sites then use
joe.bloggs.trashcan@ntlworld.com
etc.