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the thing is if u ask my wife whats a cpu she wouldn't have a clue but i do u do 99% of people who use computers do, so it depends who u are asking most broadband users would be able to understand what the cap was seems to me they where worried that their phone system may be overloaded(whoops to late), most company that make major changes to contracts,services etc will create some sort of website to explain in layman's terms and the maybe a dedicated phone line for info but ntl don't do it that way
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