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Originally Posted by ianathuth
I would be dubious about being told that modems are not collected and you can do with them as you wish. I have seen customers posting that they have been told the same about STBs which they do want back.
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I think I might have been the CSR he was speaking to.
STB's are still returned but now the modems are no longer picked up. If the customer is having an engineer visit or returning the STB we would take the modem but we wouldn't schedule a pickup for a modem or analogue convertor any longer.