[DrAwesome]

There's TalkTalk over a BT line.

How it works
When you join TalkTalk, your local telephone exchange is programmed to switch all your outgoing calls to the TalkTalk network. You won't have to dial any special codes, plug a dialer box into your wall and you don't have to change your phone number. Just pick up the phone and dial.

Once you've joined TalkTalk, we will liase with BT to get you switched as quickly as possible and we will send you a letter confirming your connection date. You will also receive a letter from BT confirming the changes. The whole process should take no more than 20 days from the date you signed until the date you go live. So it won't be long before you're enjoying free calls to other TalkTalk customers from your home phone.

TalkTalk look after your call charges and Talk Plan
Every month, TalkTalk will send you an itemised bill listing all the calls you've made using your TalkTalk service, including free calls to other TalkTalk customers. This bill will also include any change for your chosen Talk Plan.

BT take care of your line rental and calling features
Line Rental

BT will continue to bill you for your line rental.

Servicing your Line
If anything goes wrong with your line, call BT on 150 to get it fixed.

Calling Features
BT calling features such as 1471 and Call Waiting will work in exactly the same way as before, and BT will continue to bill you for them.

You'll need a compatible phone to use the Caller Display service. Call barring is also available. To set-up this facility, please call customer services on 0870 444 1820.

To summarise, TalkTalk will send you a monthly bill which clearly shows your free calls, Calling Circle calls and your call charge breakdown, but BT will continue to bill you for your line rental.

If there is anything you don't understand about the relationship between TalkTalk and BT, please email us at customerservices@talktalk.co.uk or call us on 0870 444 1820.

Talk Plans