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Originally Posted by Tezcatlipoca
Phoned them up, & finally got a result: My card will be refunded, at last  |
Agh
Just got another email from their "support" (sic).
They're not refunding the postage (not the initial postage nor the postage for sending it back to them). Despite it all being due to their original error (& therefore they who should pay). And despite them actually previously saying by email that they'd refund the postage. And despite them actually saying on the phone *today* that they would refund the postage.
So although they have refunded the cost of the card (well, they claim to have), they still have another 15 quid of my money.
I've just sent them yet another email, plus I've complained to their management & MD.