Thread: weird logic?
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Old 01-04-2004, 09:53   #11
SMHarman
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Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: weird logic?
Quote:
Originally Posted by jarrvo
welli dug out my first cable bill with my customer number on it, but i think i might go BT & SKY.

well see what happens tomorrow as BT are opening up Line rental to other companies.
ive heard that some will do line rental for £5.50

anyway the NTL sales person on the other end of the line had my account number in front of her on the screen and agreed that i was who i said i was, after telling her all me details except account number.

but refused to sell me the product until i told her my customer, i know technically speaking she was in the right, but i had already ordered it once online and got a confirmation from their system
and she knew who i was...

so i dont think they will be getting my extra £30+ a month...
Think about this from the flip side - they don't ask for this information - 1 month later you get a bill £30 higher than usual and complain that you did not order the product.

Be glad they want to protect you from unauthorised charges being put on your account. Frustrating, but a good control IMHO.

Unfortunately its inconsistantly applied.
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