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Tezcatlipoca · 31-03-2004, 19:20

An update........

I emailed Overclockers.co.uk again on Monday.

I finally got a reply this evening (2 days later).

They still claim to have not received the card, but say they will give me a refund "straight away" as soon as they either book the card in, or I provide them with further proof of delivery.

I also got a letter from Royal Mail today (in response to my phone enquiry with them on Monday).

The letter from RM says that they definitely did deliver the card, & it definitely did go to the address on the package (which was the correct address, as I just printed out the shipping label OCs emailed me, & it matches that on their website etc).

RM also gave me a photocopy of the delivery sheet, giving the date & time of the delivery (Thursday morning, as the online tracker said), the name of the recipient company (Overclockers), *and* the important bit: the name & signature of the person who received the card.

I'll be phoning Overclockers tomorrow.........

31-03-2004, 19:20	#17
Tezcatlipoca Inactive Join Date: Jun 2003 Location: Cambridge Posts: 16,760	Re: Overclockers.co.uk An update........ I emailed Overclockers.co.uk again on Monday. I finally got a reply this evening (2 days later). They still claim to have not received the card, but say they will give me a refund "straight away" as soon as they either book the card in, or I provide them with further proof of delivery. I also got a letter from Royal Mail today (in response to my phone enquiry with them on Monday). The letter from RM says that they definitely did deliver the card, & it definitely did go to the address on the package (which was the correct address, as I just printed out the shipping label OCs emailed me, & it matches that on their website etc). RM also gave me a photocopy of the delivery sheet, giving the date & time of the delivery (Thursday morning, as the online tracker said), the name of the recipient company (Overclockers), and the important bit: the name & signature of the person who received the card. I'll be phoning Overclockers tomorrow.........