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Bifta · 31-03-2004, 10:43

The other good one was when I had a complete loss of connection the week before last, tried pinging the IP address of some servers I have elsewhere and got nothing, Pipex blamed my DNS settings (which were set correctly for the network connection and set to automatically retrieve them on the router), clearly the difference between an IP and a resolved domain name isn't comprehensible to them. It's all standard format replies, ok, so you'd expect that initially when you report the fault, but for this 'tards to be rolling them out 3 weeks on indicates to me that there is absolutely no level of technical competence with their so called "tech support" people anymore.

31-03-2004, 10:43	#35
Bifta Inactive Join Date: Jul 2003 Location: Eglinton, Co. Derry Posts: 7,640	Re: Pipex have turned completely crap The other good one was when I had a complete loss of connection the week before last, tried pinging the IP address of some servers I have elsewhere and got nothing, Pipex blamed my DNS settings (which were set correctly for the network connection and set to automatically retrieve them on the router), clearly the difference between an IP and a resolved domain name isn't comprehensible to them. It's all standard format replies, ok, so you'd expect that initially when you report the fault, but for this 'tards to be rolling them out 3 weeks on indicates to me that there is absolutely no level of technical competence with their so called "tech support" people anymore.