Distance selling regulations? When I ordered bb via telephone to upgrade my ntl digi TV and phone, all those months ago, I never saw a contract or was asked to sign anything. Does that mean I don't have BB and can stop paying for it?
I suspect someone is blindly reading from a computer screen, and doesn't know how to operate the PC to work around the problem. You'd think sales would fall over themselves to be signing someone up. It's their job.